1. Marketplace Role
AllLocal facilitates transactions between users. Unless expressly stated, products and services are offered by independent sellers and service providers.
2. Refund Eligibility
- Wrong item delivered.
- Item significantly different from its description.
- Item damaged during delivery (where applicable).
- Order cancelled in accordance with platform rules.
- Service could not be provided after confirmed booking.
- Duplicate or failed payment.
3. Non-Refundable Situations
- Change of mind after successful delivery, unless accepted by the seller.
- Issues caused by incorrect information provided by the customer.
- Products damaged after delivery due to customer handling.
- Services already completed satisfactorily.
4. Refund Process
- Report the issue through the AllLocal app or official support channels.
- Provide relevant order details and supporting evidence, if requested.
- The seller or service provider will review the request.
- AllLocal may assist in facilitating communication between the parties.
- If approved, the refund will be initiated through the original payment method where applicable.
5. Refund Timeline
Approved refunds are generally initiated promptly. The time taken for the amount to appear in your account depends on your payment provider or financial institution.
6. Payment Gateway Refunds
For online payments, refunds are processed through the original payment channel whenever possible. Transaction processing times are controlled by the respective payment service provider.
7. Order Cancellations
Cancellation eligibility depends on the order status, seller policies and the type of product or service. Some confirmed bookings or prepared orders may not be cancellable.
8. Contact
AllLocal
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Website: alllocal.in
Email: support@alllocal.in