1. Scope
This policy applies to complaints relating to orders, service bookings, payments, account access, platform content, privacy, seller or service provider conduct, and other issues arising from the use of AllLocal.
2. How to Submit a Grievance
- Contact AllLocal through the official support channels available on the website or mobile application.
- Provide your name, registered mobile number or email, order/booking reference (if applicable), and a clear description of the issue.
- Include screenshots or supporting documents where available.
3. Complaint Handling Process
- Your complaint will be reviewed after it is received.
- Additional information may be requested if required.
- Where appropriate, AllLocal may coordinate with the relevant seller or service provider.
- A response or resolution will be communicated as soon as reasonably practicable.
4. Response Timelines
- Complaint acknowledgement: typically within 48 business hours.
- Resolution time depends on the complexity of the issue and cooperation from the parties involved.
5. Escalation
If you are not satisfied with the initial response, you may request that the matter be reviewed further by AllLocal's support team. Where required by applicable law, users may also pursue remedies available through the appropriate legal or regulatory authorities.
6. Good Faith Requirement
Complaints should be genuine and supported by accurate information. False, malicious or abusive complaints may result in action under the Terms & Conditions.
7. Contact
AllLocal
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Website: alllocal.in
Email: support@alllocal.in
Note: If you appoint a designated Grievance Officer in the future, update this page with the officer's name, email address and business contact details.