1. Scope
This policy applies to disputes relating to orders, deliveries, service bookings, payments, refunds, cancellations, account access, listings, platform usage and other matters connected with the AllLocal marketplace.
2. Initial Resolution
- Users should first attempt to resolve the issue through the AllLocal platform.
- Provide accurate information, order or booking details, screenshots and supporting evidence.
- Respond promptly to requests for additional information.
3. Platform Assistance
Where appropriate, AllLocal may facilitate communication between customers, sellers and service providers. AllLocal acts as a technology platform and does not automatically determine liability unless required by applicable law.
4. Escalation Process
- Step 1 – Submit a complaint through official support channels.
- Step 2 – Review by the customer support team.
- Step 3 – Coordination with the relevant seller or service provider.
- Step 4 – Internal escalation for complex or unresolved matters.
- Step 5 – Closure after resolution or final response.
5. Fraud & Abuse
Where fraud, payment abuse, identity misuse or other unlawful activity is suspected, AllLocal may suspend accounts, delay payouts, cancel transactions, or cooperate with law enforcement and regulatory authorities as required by law.
6. Evidence
Users should preserve invoices, payment confirmations, photographs, messages and any other relevant records that may assist in resolving a dispute.
7. Legal Remedies
If a dispute cannot be resolved through the platform, users may pursue remedies available under applicable law. Nothing in this policy limits any statutory rights available to users.
8. Governing Law
This policy is governed by the laws of India. Any legal proceedings shall be subject to the jurisdiction of the competent courts in India.
9. Contact
AllLocal
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Website: alllocal.in
Email: support@alllocal.in