This Cancellation Policy explains when and how customers, sellers, and service providers may cancel orders or bookings made through the AllLocal platform.
1. Marketplace Role
AllLocal provides a technology platform connecting customers, sellers, and service providers. Cancellation decisions may vary depending on the order status, seller policies, service provider policies, and applicable law.
2. Customer Cancellations
- Customers may cancel an order before it has been accepted or dispatched, where permitted.
- Service bookings may be cancelled before the scheduled appointment, subject to provider policies.
- Some customized, perishable, or time-sensitive orders may not be cancellable.
3. Seller Cancellations
- Sellers should avoid cancelling confirmed orders.
- If a cancellation is unavoidable due to stock issues or unforeseen circumstances, the customer must be informed promptly.
- Repeated cancellations may affect seller performance and platform access.
4. Service Provider Cancellations
- Service providers should honour confirmed appointments.
- If cancellation is unavoidable, customers should be notified as early as possible.
- Frequent cancellations may result in account review or suspension.
5. Refunds After Cancellation
If a cancellation qualifies for a refund, the refund will be processed in accordance with the AllLocal Refund Policy and the payment provider's processing timelines.
6. Platform Rights
AllLocal reserves the right to cancel orders or bookings involving fraud, payment failure, prohibited activities, technical errors, or legal compliance requirements.
7. Contact
AllLocal
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Website: alllocal.in
Email: support@alllocal.in